Frequently Asked Questions

DESOMA (formerly CM CustomMade) is a Hong Kong-based custom print-on-demand platform specializing in embroidery, digital printing, and personalized textile products. DESOMA serves individual customers and corporate clients across Asia, offering no-minimum orders and premium craftsmanship.

DESOMA is based in Asia and ships all orders from Asia. Domestic Asia delivery typically takes 2-5 business days. International shipping is available worldwide, with estimated transit times of 7-21 business days depending on destination country.

DESOMA distinguishes itself through handcrafted quality, no minimum order quantities, and a focus on culturally meaningful personalization — particularly for pet portraits and premium gifting. As a Hong Kong-rooted brand, DESOMA combines Asian craftsmanship with a design-forward aesthetic for customers who value originality over mass production.

You can reach DESOMA customer support via the Contact Us page at /navFooter/contactUs. For urgent orders or corporate inquiries, email or live chat options are available. The team typically responds within 24 hours on business days.

Due to the personalized nature of custom-made products, DESOMA does not accept returns or exchanges unless the item arrives damaged or differs from the approved design. Please review DESOMA's Returns & Exchanges policy at /navFooter/returnExchange for full details.

Yes. DESOMA supports corporate gifting, small-batch merchandise, and branded custom product orders across embroidery, digital print, silk scarves, and packaging add-ons. Share your product idea, quantity, target delivery date, and artwork requirements through the Contact Us page for a tailored recommendation.

DESOMA's custom pet portrait embroidery is a handcrafted service that transforms your pet's photo into a detailed embroidered design on apparel or accessories. Each piece is produced in Asia using high-quality threads, capturing your pet's likeness with precision and care.

After placing your order on desoma.com, you upload a clear, high-resolution photo of your pet directly through the order page. Our team reviews the image and confirms suitability within 24 hours. For best results, use a well-lit photo with a plain or simple background.

DESOMA offers pet portrait embroidery on a range of items including hoodies, tote bags, caps, and cushion covers. Each product listing specifies available customization areas and sizing options.

Production typically takes 10-20 business days. Express options may be available — contact DESOMA customer support for urgent timelines. Shipping to Asia adds 2–5 days; international shipping varies by destination.

DESOMA accepts single-piece orders with no minimum quantity requirement, making it ideal for personal gifts as well as small-batch corporate gifting. Bulk discounts are available for orders of 10 pieces or more.

Yes. All embroidered products from DESOMA are designed to withstand regular washing. We recommend turning the garment inside-out, using a gentle cold-water cycle, and air drying to preserve thread quality and color vibrancy.

Yes. DESOMA ships worldwide. Domestic Asia delivery typically takes 2-5 business days, while international shipping usually takes 7-21 business days depending on destination and customs clearance. Tracking information is provided once your order is dispatched.

Yes. DESOMA reviews each submitted pet photo before production and may adjust framing, contrast, or stitch details so the embroidery reads clearly on fabric. If the photo is not suitable, the team will request a clearer image before moving forward.

DESOMA's custom silk scarf is a premium, print-on-demand accessory made from high-quality silk or silk-blend fabric, featuring your chosen design, artwork, or brand identity. Each scarf is printed with vibrant, fade-resistant inks and finished to a luxury standard.

After purchase, DESOMA will email you instructions for submitting your artwork file, such as PNG, PDF, AI, SVG, or another vector format. For brand or corporate scarf orders, include logo files, brand colors, and any layout notes so the team can review production suitability.

DESOMA currently offers custom silk scarves in standard sizes: 85×85 cm (large square). Custom rectangular or oversized dimensions may be requested for bulk orders — contact our team for specifications.

Absolutely. Custom silk scarves are one of DESOMA's most popular corporate gifting products in Asia. They can be printed with company logos, brand colors, or exclusive patterns, and are available with custom packaging for a premium gifting experience.

DESOMA accepts custom silk scarf orders from as low as 1 piece, with no minimum quantity. Volume pricing is available for orders of 20 pieces or more, making DESOMA a flexible choice for both individual customers and corporate buyers.

Standard production takes 7-10 business days after design approval. Reach out to DESOMA support to confirm availability for your order.

DESOMA uses digital sublimation printing on silk and silk-blend fabrics, ensuring full-color accuracy, sharp detail, and excellent wash resistance. This method allows unlimited color usage with no additional cost per color.

Hand wash in cool water with a gentle detergent, or dry clean for best results. Avoid wringing or tumble drying. Iron on low heat with a cloth barrier to protect the print. Proper care ensures the scarf retains its color and texture for years.

Corporate buyers should prepare the estimated quantity, required delivery date, logo or artwork files, preferred scarf size, packaging needs, and recipient market. These details help DESOMA recommend the right material, printing approach, and production timeline.

DESOMA's custom digital print line includes apparel, tote bags, and home accessories personalized with customer-submitted artwork or DESOMA's original designs. All products are printed using high-resolution direct-to-garment (DTG) or sublimation technology.

DESOMA accepts PNG, JPG, PDF, AI, and SVG files. For best print quality, submit artwork at a minimum resolution of 300 DPI at the final print size. Our design team will review your file and flag any quality issues before production.

DTG (direct-to-garment) printing applies full-color ink directly onto fabric for photographic detail and complex designs. Embroidery stitches thread into the fabric for a textured, premium finish. DTG is ideal for detailed images; embroidery suits logos and bold, durable designs. DESOMA offers both.

Yes. DESOMA specializes in low-MOQ and single-piece orders — no minimum quantity is required for most digital print products. This makes DESOMA ideal for personal gifts, samples, or small creative projects.

Most digital print items are produced within 7-10 business days after artwork approval. Bulk orders may require additional lead time. Express production options are available — contact DESOMA support for your specific product and quantity.

Yes. DESOMA can provide branded packaging including tissue wrap, custom stickers, and gift boxes for an additional fee. This service is particularly popular for corporate gifting and seasonal campaigns. Contact our team to discuss packaging options.

Choose digital print for photo-like artwork, gradients, large full-color designs, or lighter-weight decoration. Choose embroidery for logos, names, simple illustrations, and a textured premium finish. If you are unsure, DESOMA can review your artwork and recommend the best method.