Shipping Information
1. Shipping Areas
Desoma ships products globally. Delivery times and costs may vary depending on the destination.
2. Production Time
Customized printed products are completed within 7-10 business days
Custom pet embroidery orders are completed within 10-20 business days
3. Delivery Time
Estimated delivery times depend on the shipping destination:
- Asia: 2–5 business days
- International: 7–21 business days, depending on location and customs
4. Shipping Costs
Shipping fees are calculated at checkout based on the destination.
Worldwide air shipping to all regions and countries.
- Asia : USD3.99
- Europe and Oceania: USD6.99
- South America, North America and Africa: USD9.99
5. Tracking Orders
Once your order is shipped, you will receive a tracking number via email. You can track your shipment on the courier's website.
6. Customs, Duties, and Taxes
International shipments may be subject to customs fees, import duties, or taxes in the destination country. Customers are responsible for any additional charges.
7. Lost or Damaged Items
Desoma is not responsible for items lost or damaged during shipping. Please contact the courier for claims.
8. Contact for Shipping Queries
For questions regarding your shipment, please contact:
Email: info@desoma.com
Effective Date: December 17, 2025
This document applies globally to all users, creators, buyers, and partners of Desoma, a Hong Kong-registered company operating worldwide.
Effective until replaced or amended.